Store Terms & Conditions

The Shop’s Terms and Conditions

www.fromgreytoglitter.com 

effective from 29.06.2026

In these Terms and Conditions, which you are reading, we set out information about our Agreement and our respective rights and obligations relating to your purchase of a Consultation from our Online Shop, which we operate at https://fromgreytoglitter.com. 

✹ Important information! ✹

  1. FEES – The Consultation Fees in the Shop are gross Fees, and are quoted in US dollars (USD). We run a business activity in Poland. If you are paying in a currency other than USD, your bank or payment provider will convert the transaction amount using its own exchange rate. The final amount charged to your account may therefore differ from the amount shown in the Shop due to any fees or commissions charged by your bank or payment provider. Any currency conversion costs or other payment charges are determined and charged by your bank or payment provider.
  2. YOUR PERSONAL DATA – when using the Shop, please provide your own personal data and do not use the personal data of third parties.
  3. CONCLUSION OF THE AGREEMENT – The Agreement is concluded as soon as we confirm it by email (once you have submitted your Order).
  4. Consultation – is a service we provide in accordance with our arrangements.
  5. AGREEMENT – this is our agreement, which sets out our mutual rights and obligations in accordance with the Terms and Conditions. Please read the Terms and Conditions carefully and accept them before placing an Order in the Shop, as if you do not accept their provisions, you should not enter into the Agreement.
  6. INVOICES AND KSeF – we issue sales documents electronically. If you are purchasing as a Business Customer, your structured invoice will be sent directly to the National e-Invoice System (KSeF) in accordance with the applicable regulations. If you are purchasing as a consumer (a private individual), your invoice will not be sent to KSeF by default (it will be sent to your email address), unless the technical settings of our accounting system are configured to process all documents in this way.

How do we enter into our Agreement?

Step 1. When you choose a Consultation in our Shop, and add it to your basket.

Step 2. You place an Order (You complete the Order form, select a payment method, confirm that you have read the Terms and Conditions, and submit your Order).

Step 3. We verify your Order and if everything is correct, we confirm the Order, and that is when our Agreement is concluded.

Step 4. Our Agreement is concluded upon your receipt of our confirmation of the conclusion of this Agreement. We usually confirm the conclusion of the Agreement on the same day, often within a few minutes of the purchase.

Step 5. The Consultation takes place on a date of your choice and in accordance with the Consultation’s product description.

IMPORTANT!When we state in the Terms and Conditions:
You, your, you – we’re referring to you as a User or Customer. We, our, us – this refers to us as the Service Provider, namely Aleksandra Górska, trading as Aleksandra Górska – From Grey to Glitter, under the registered address: ul. Piotrkowska 27/18, 80-180 Gdańsk, NIP 8442165392, REGON 200752060.Our website, the Website, the Shop – refers to https://fromgreytoglitter.com/. 
We use certain terms in these terms and conditions in a specific sense. We explain these for you at the end of the Terms and Conditions.

✦ Important information ✦

✦ Consultations are designed to provide support, education and personal development. Their aim is to provide knowledge, tools, guidance and personalised recommendations relating to the area covered by the Consultation. Everyone is different, so the way in which the information obtained during the Consultation is used, and the results, may vary. The results depend on many factors, in particular on one’s individual circumstances, commitment, the actions taken, and circumstances beyond our control. We do not guarantee that specific results will be achieved, in particular an improvement in well-being, an increase in self-confidence, a change in behaviour, or the achievement of specific personal, professional or social goals. Consultations do not constitute a healthcare service, a psychological diagnosis, psychotherapy or treatment. If you have any health problems, including mental health issues, you should consult the relevant specialist or healthcare provider.

Our contact details:

  1. Please get in touch with us if you have any questions; we’ll reply and explain any issues that are important to you,
  2. email address: info@fromgreytoglitter.com
  3. Telephone number: +48 608293999; customer service office opening hours: 11.00 to 16.00 (CET/CEST).
Obraz zawierający Grafika, symbol, logo, design Opis wygenerowany automatycznieWe have divided the rules and regulations into six sections. To help you quickly find the information you are looking for, each section has been divided into smaller chapters.
  1. About the Shop: terms and conditions of use of our website and the Shop, Electronic Services (including creating an Account), Fee Display, Display of Reviews
    • What are the general terms and conditions that apply to your use of our Shop?
    • What are your responsibilities as a user of our Shop?
    • How do we display Fees in the Shop?
    • How do we verify the reviews featured in the Shop?
    • What Electronic Services are available in the Shop?
    • What is the ‘Shopping Basket’ service?
    • What can you do if you believe we have provided the Electronic Service incorrectly?
    • Do we ensure that the Shop is accessible to people with special needs?
  1. Key information: Placing an Order, Payments, Fee, Consultations, Copyright
    • What is the process for placing an Order and entering into an Agreement in our Shop?
    • What details do you provide on the Order Form?
    • When do we conclude the Agreement?
    • What happens if we don’t confirm the Order?
    • What payment methods do we accept in the Shop?
    • Which payment provider handles payments in our Shop?
    • What Consultations are available in our Shop?
    • How do we fulfil the Agreement, i.e. how do we carry out our obligations?
    • How do we present our Consultation Fees?
    • What features does the Consultation you’re buying from our Shop include?
    • What are the general rules for conducting the Consultation?
    • Can you change the date of the Consultation?
    • What are the Terms and Conditions for online Consultations?
  1. Customer Rights: Inconsistency between the Consultation and the Agreement, Agreement Withdrawal, Out-of-court dispute resolution
    • Inconsistency between the Consultation and the Agreement
      • What can you do if you believe that the Consultation is not in accordance with the Agreement and you are a Consumer or a Business Customer with Consumer rights?
      • What can you do if you believe that the Consultation is not in accordance with the Agreement and you are a Business Customer?
    • Withdrawal from the Agreement
      • Can you withdraw from the Agreement if you are a Consumer or a Business Customer with Consumer rights?
      • How can you withdraw from the Agreement if you are a Consumer or a Business Customer with Consumer rights?
      • Can you withdraw from the Agreement if you are a Business Customer?
    • Alternative dispute resolution
      • What out-of-court dispute resolution options are available to you in relation to disputes between us?
  2. Other matters: Term of the Agreement, Amendments to the Terms and Conditions, Personal Data, Final Provisions, Links to previous versions of the Terms and Conditions
    • Term of the Agreement
      • How long does our Agreement last?
    • Amendments to the Terms and Conditions
      • Can we amend the Terms and Conditions if you are a Business Customer?
      • How long do we process your data for?
      • Do we use Artificial Intelligence?
      • Final provisions
      • Links to the previous versions of the Terms and Conditions
  1. Definitions: We explain how we interpret the terms used in these Terms and Conditions
  2. Annexes:
    • Annex 1. Withdrawal form

About the Shop

1. What are the general terms and conditions that apply to your use of our Shop?

  1. Please note that before entering into an Agreement with the Shop, you should familiarise yourself with the Terms and Conditions and the Privacy Policy, as you should not enter into the Agreement if you do not accept their terms. By placing an Order, you accept the above-mentioned documents and agree that we are entering into the Agreement in accordance with their terms.
  2. You can always easily read the Terms and Conditions before entering into the Agreement. You have the option to view and save it (at the end of the document you will find a link to the downloadable PDF file).
  3. Meet the Technical Requirements necessary to use the Shop (including, amongst others, Your device must have internet access, you must have an email address and be using an up-to-date web browser, and you must agree to the Terms of Use for our Website.
  4. Do not submit, via the Shop’s forms, any content that is unlawful, prohibited by law, untrue or relates to third parties without their consent.
  5. The Parties to the Agreement are adults; our Consultations are provided to adults. 
We secure the Shop’s website to ensure that you can use the Shop safely and conveniently (we implement appropriate organisational and technical measures).

2. What are your responsibilities as a user of our Shop?

  1. Please provide only true, up-to-date information that is necessary for the conclusion of the Agreement in the forms we provide, and keep your details up to date should they change.
  2. Please use the services and features we provide in the Shop in a manner that does not disrupt the Shop’s operations, in accordance with the provisions of applicable law, the Terms and Conditions, and in accordance with accepted social norms and principles of co-existence.
  3. Do not disrupt the experience of other Users of the Shop.
  4. Do not upload or share any content via our Shop that is prohibited by applicable law, in particular content that infringes the copyright of third parties or their personal rights.
  5. Do not post any unlawful content on the Shop, such as: sending or posting unsolicited commercial messages (spam) on the Shop.
  6. Please do not alter the content provided by the Shop, in particular the Fees or product descriptions – if you have any questions in this regard, please contact us.
  7. Do not take any action to obtain information that is not intended for you (e.g. hacking).
  8. Please pay for your Order placed in the Shop on time.

3. How do we display Fees in the Shop?

  1. In the description of the Consultation, we state its gross Fee in US dollars (USD), i.e. the amount you will pay upon entering into the Agreement.
  2. We operate our business in Poland, but payments in the Shop are processed in US dollars.
  3. If you are paying in a currency other than USD, your bank or payment provider will convert the transaction amount using its own exchange rate. The final amount charged to your account may differ from the Fee shown in the Shop. Any currency conversion costs or other payment charges are determined and charged by your bank or payment provider.
  4. We may offer Consultations in the Shop as part of a pre-sale or a Promotional offer, the Terms and Conditions of which are set out in the Shop.
  5. If we are selling a Consultation as part of a Promotional offer, we mark the Consultation as being on promotion and display the Promotional Fee. Next to the Promotional Fee, we show the lowest Fee at which you could have purchased the Consultations from the Shop during the 30 days prior to the Fee reduction.
  6. In the event that we personalise the Fee you see in the Shop (e.g. based on information about you as a user that we obtain from marketing data, i.e. through profiling), we will inform you of this personalised pricing next to the Consultation Fee on the Shop’s website.

4. How do we verify the reviews featured in the Shop?

  1. When we publish reviews on the Shop’s website, we take reasonable and proportionate steps to verify that the reviews are genuine and have been posted by people who have actually used our products or Consultations.
  2. In the Shop, we only publish reviews from people who have purchased or used our Consultations.
  3. We verify the authenticity of reviews by checking whether the person submitting the review is listed in our customer database or has used the relevant Consultation service.
  4. We gather feedback directly from customers, including via email, forms, surveys or one-to-one communication.
  5. Before publishing a review on the Shop or in our marketing materials, we ask the author of the review for their consent to its use.
  6. We may publish comments in full or in abridged form, provided that this does not alter their meaning or message.
  7. We have provided detailed information on how we verify reviews on the tab _____.

5. What Electronic Services are available in the Shop?

  1. You can place an Order in our Shop without creating an Account.
  2. Through the Shop, we offer the following Electronic Services free of charge:
  1. The service of concluding Agreements in accordance with the terms set out in the Terms and Conditions;
  2. The service for placing Orders in accordance with the terms set out in the Terms and Conditions;
  3. A service enabling Users to use the Shopping Basket service.

6. What is the ‘Shopping Basket’ service?

  1. The moment you add a Consultation to your Shopping Basket, you begin using the Shopping Basket service.
  2. As part of this service, you can add a Consultation to your Shopping Basket, enter a discount code, view a summary of your Order and place your Order.
  3. We provide the Shopping Basket service on a one-off basis and consider it to have been provided once you have placed an Order in the Shop.
  4. We do not charge a fee for using this service.

7. What can you do if you believe we have provided the Electronic Service incorrectly?

  1. If you consider that the Electronic Service does not comply with our terms, you may lodge a complaint by writing to our registered office address or by email or telephone to the address or number specified at the beginning of these Terms and Conditions.
  2. We will respond to the complaint as soon as possible, and no later than 14 days from the date of receipt.
  3. It will be easier for us, and we will usually process your complaint more quickly, if you include in the description of your complaint the information and circumstances on which it is based (e.g. the nature and date of the issue), your request and contact details; however, we would like to point out straight away that you are under no obligation to do so (this is merely our recommendation). It is important that we know who made the complaint and what it concerns.

8. Do we ensure that the Shop is accessible to people with special needs?

  1. We make sure that shopping with us is a convenient experience for everyone.
  2. Please note that, in accordance with the law, micro-enterprises such as ours are exempt from statutory EAA obligations. If our Shop meets these criteria, we implement all digital accessibility features on the website on a voluntary basis, ensuring the best possible user experience for our Customers. With this in mind, we make every effort to ensure that the files and the purchasing process are as accessible as possible. To the extent that full technical compliance would place a disproportionate financial, organisational or operational burden on our operations, we implement the accessibility guidelines to the greatest extent possible and technically feasible, whilst complying with the relevant regulations.
  3. If any part of the Shop or the purchasing process is inaccessible or unclear to you, please report this to us at the email address provided at the beginning of the Terms and Conditions. Our team will look into the issue straight away and help you make your purchase using an alternative method that suits you.

Key information: Placing an Order, Payments, Fee, Consultations, Copyright

1. What is the process for placing an Order and entering into an Agreement in our Shop?

  1. We enable our Customers to place Orders via our Shop’s website.
  2. The subject matter, duration and other relevant information regarding the Consultations available in our Shop are set out on the product page under ‘Specifications’, and the Terms and Conditions apply to the extent that we do not address a particular matter specifically in the product description.
  3. The Agreement is concluded once you have placed an Order on the Shop’s website using the Order Form, upon our confirmation of the Order (confirmation takes the form of an email sent by us to the email address you provide when placing the Order).
  4. Under our Agreement, we undertake to provide the Consultation, and you undertake to pay the Fee stated in the Shop.
  5. You can place an Order in our Shop 7 days a week, 24 hours a day.
  6. You can review the Consultation you have selected and added to your Shopping Basket, and change it to another one or remove it from your Shopping Basket before placing your Order.
  7. We offer the following ways to place an Order:
    • You are adding a Consultation to your Shopping Basket.
    • Go to the Order Form and fill it in; if you already have an account and are logged in, confirm that your details are up to date.
    • You place an Order (you confirm that the details on the Order Form are correct, you accept the Terms and Conditions and the Policy, click the ‘Order and Pay’ button, and submit the Order to us).
    • Clicking the ‘Order and Pay’ button (or any other button with an equivalent wording) means that you are placing an Order (making an offer to us to enter into an Agreement).
    • Once you have clicked the ‘Order and pay’ button (or a button with a similar wording), you will be able to select a payment provider, and you will be automatically redirected to the payment gateway operated by your chosen provider if you have selected online payment. Information about available operators is regularly updated on the Shop’s website.
    • In response to your Order, you will immediately receive an email from us at the email address provided for this purpose, confirming receipt of your Order and informing you that we have begun to process it.
    • Once we have verified your Order, without undue delay, we will send you an email to the address provided, confirming acceptance of the offer you made by submitting your Order to us, and confirming that we have commenced processing your Order, or informing you of our refusal to accept all or specific offers made as part of the Order.

2. What details do you provide on the Order Form?

  1. If you do not have an Account, you must complete the Order Form yourself with the details required to conclude and fulfil the Agreement.
  2. Please note that providing out-of-date or incorrect Customer details may prevent us from fulfilling the Agreement. In order to place an Order, the Order Form must be completed correctly and in full.
  3. On the Order Form, please provide: your first name and surname, full address, email address, and details relating to the Agreement, i.e.: the Consultation you have chosen and your preferred payment method.
  4. If you do not have Consumer status, you must also provide your company details. If you would like to receive an invoice, please also provide the details required for us to issue it (including your tax registration number).
  5. By placing an Order, you accept the terms and conditions set out in the Terms and Conditions and the Privacy Policy.
  6. The final step in placing an Order is to make payment using one of the methods available in the Shop.

3. When do we enter into the Agreement?

  1. Our Agreement is concluded upon our acceptance of the Order.
  2. We confirm receipt of the Order by email.
  3. In the case of an Order that you pay for on the basis of an invoice issued by us in accordance with your choice, you should pay it by the specified deadline. If you do not do so, we will consider the Agreement not to have been concluded.
  4. By accepting these Terms and Conditions, you consent to the sending of sales documents – receipts, invoices, visualisations of structured invoices, credit notes and duplicate invoices – in electronic form to the email address provided when placing your Order.
  5. If you are a Business Customer (B2B invoices), we can fulfil the statutory obligation to issue structured invoices via the National e-Invoice System (KSeF). The legal original of a structured invoice for a Business Customer is a document in XML format registered in the KSeF system. Any documents we send to your email address when you are a Business Customer (e.g. PDF files) are merely a visual representation of a structured invoice and are provided for reference and information purposes only.
  6. If you are a Consumer (B2C invoices), invoices do not have to be sent to the KSeF system, and you will receive an electronic invoice directly to your email address. However, we reserve the right to submit consumer invoices to the KSeF system if this is required by the technical solutions and automation features implemented in the invoicing system.

4. What happens if we don’t confirm the Order?

If we do not confirm your Order, we are refusing to accept the Order and will not enter into an Agreement in respect of the part of the Order specified in the message we send to you in this regard. In such a case, we will refund the payments you have made as soon as possible, and no later than 14 days from the date on which such a message was sent, to the extent that we do not enter into an Agreement.

5. What payment methods do we accept in the Shop?

In our Shop, we offer the option of paying for your purchases via electronic payment methods (we begin processing your Order once we have sent you an Order confirmation and received confirmation that payment has been made), as set out below:

  1. a payment made via a payment service provider,
  2. BLIK,
  3. Payment cards: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro.

6. Which payment provider handles payments in our Shop?

  1. PayNow, owned by mBank S.A., ul. Prosta 18, 00-850 Warsaw, entered in the Register of Entrepreneurs maintained by the District Court for the Capital City of Warsaw, 13th Commercial Division of the National Court Register, under KRS number 0000025237, NIP: 526-021-50-88; REGON: 001254524.
  2. The entity providing online payment services for card payments is Autopay S.A.
  3. We do not store payment card numbers in our database, so if you pay by card, we do not have access to your card number.

7. What Consultations are available in our Shop?

  1. In our Shop, we offer development, educational and personal development Consultations, including as part of packages.
  2. Under the terms of the Agreement concluded in accordance with the regulations, we are conducting the Consultation online.

8. How do we fulfil the Agreement, i.e. how do we carry out our obligations?

  1. Once the Agreement has been concluded, we will send you a message with suggested dates for the Consultation or a calendar showing the available dates, and you can then choose the date on which our Consultation will take place. 
  2. We can arrange a date for the Consultation based on our individual arrangements.
  3. The Consultation takes place on a date we have agreed upon.

9. How do we present our Consultation Fees?

  1. Consultation Fees are listed on the Shop page, and the Fee is also stated in each Consultation description.
  2. You can also see the Consultation Fee whilst placing your Order (it is the same as on the product page).
  3. All Fees shown on our website are inclusive of VAT.

10. What features does the Consultation you’re buying from our Shop have?

  1. The individual Consultations available in our Shop may vary in terms of their subject matter and duration.
  2. We describe all our Consultations on our website.
  3. The Consultation takes place on a date agreed by us. 

11. What are the general rules for conducting the Consultation?

  1. The Consultation takes place either online or in person (as described in the product details) and on a date agreed between us or chosen by you from the dates we have made available in the calendar we have shared with you.
  2. Unless otherwise specified in the product description for the Consultation, the Consultation shall take place within 6 months of the date on which the Agreement relating to the Consultation is concluded.
  3. Without our express consent, the proceedings of the Consultation may not be recorded, made public or disclosed to third parties. Mutual trust and the comfort of each party to the Agreement are very important to us, and we therefore believe that any recording of the Consultation or disclosure of its contents to third parties is only possible with the consent of both Parties.

12. Can we change the date of the Consultation?

  1. Yes. You have the right to reschedule the Consultation up to 48 hours before the agreed time of the Consultation. 
  2. In that case, please send us a message to the contact address specified in the Terms and Conditions. We are arranging a new date for the meeting (within the period during which the Consultation is to take place in accordance with the Agreement).
  3. In the event of urgent circumstances beyond your control, which you inform us of, we will, subject to our organisational capabilities, allow the Consultation to take place on an alternative date, even if you have failed to meet the deadline for rescheduling the Consultation.
  4. If you are late for your Consultation, the appointment will not be extended.
  5. We may cancel a Consultation for a valid reason no later than 24 hours before the scheduled time, unless the reason (e.g. sudden illness, an incident) arose after that point. In that case, we will agree on an alternative date for our Consultation. If we are unable to agree on a new date for the Consultation, or if you so wish, the fee for the Consultation will be refunded to you.

13. What are the terms and conditions for online Consultations?

  1. The Consultation takes place online, via Zoom or Google Meet, or via the platform specified in the Product description.
  2. Before the meeting, we’ll send you a link so you can take part in the meeting.
  3. With your consent or at your request, we may record the Consultation, in which case we will provide you with a recording of the Consultation. Access to the recording is time-limited and lasts for one month from the date of the Consultation. The recording is intended solely for your personal use, and you are not permitted to share it, make it public or otherwise make it available to third parties without our written consent.
  4. Before the Consultation takes place, we may send you a questionnaire about your circumstances, needs, expectations or goals in relation to the Consultation. Completing the questionnaire is not compulsory, but the more detailed and accurate the information you provide, the better we will be able to prepare for the Consultation and tailor it to your individual needs. Depending on the type of Consultation, you may also choose to provide us with additional materials, such as photographs, documents or other information that will help us to carry out the Consultation. The scope and quality of the advice provided during the Consultation may depend on the completeness of the information and materials you provide to us.
✦ Please ensure you are able to take part in the online Consultation – in other words, check your internet connection and make sure you meet the technical requirements. 

Customer Rights: Inconsistency between the Consultation and the Agreement, Agreement Withdrawal, Out-of-court dispute resolution

Inconsistency between the Consultation and the Agreement

  1. What can you do if you believe that the Consultation is not in accordance with the Agreement and you are a Consumer or a Business Customer with Consumer rights?
    • If you consider that the Consultation is not in accordance with the Agreement, please contact us and let us know what you expect.
      Please contact us by email regarding any complaints: info@fromgreytoglitter.com or by post: ul. Piotrkowska 27/18, 80-180 Gdańsk.
    • We will consider your complaint within a reasonable period of 14 days. If we do not respond to your complaint within 14 calendar days, we will consider your claim to be valid.
    • In the event that, in relation to a Consultation – which is a service and under which we carry out an assignment – you consider that it has not been carried out properly (i.e. if the Agreement has been performed without due care), you are entitled to demand that the Agreement be performed in accordance with its terms. Our liability also covers any loss you incur as a Consumer as a result of the non-performance or improper performance of the service commissioned in the form of a Consultation, but please note that you must demonstrate a link between your loss and our failure to act with due care.
    • If you can specify what you believe to be incorrect and what action you would like us to take, this will speed up the processing of your complaint (although this is not essential and you are not obliged to do so). You may specify the nature and date of the breach of the Agreement.
    • Please provide your contact details so that we can contact you regarding your Complaint.
    • You can find more information about buyers’ rights on the website of the Office of Competition and Consumer Protection – https://prawakonsumenta.uokik.gov.pl.
    • We are liable for any breach of the Consultation Agreement within two years of the Consultation taking place.
    • We cannot rely on the expiry of the time limit to establish that the Consultation is not in compliance with the Agreement if we have fraudulently concealed this non-compliance (we do not act in this way, but we are required by law to provide you with this information).
    • We are liable for any breach of the Consultation Agreement that occurred or came to light during the period in which the Consultation was carried out in accordance with the Agreement. 
    • If you are a Business Customer with Consumer rights and are exercising the rights referred to above, you should complete the ‘Non-conformity with the Agreement’ form and provide details confirming your status as a Business Customer with consumer rights, or provide us with this information in another way. In such a case, you should provide us with a statement confirming that the Agreement is directly related to your business activities, but is not of a professional nature for you, arising in particular from the nature of your business activities.

✦ Important information✦

If you are a Consumer and live outside Poland, the provisions of these Terms and Conditions do not deprive you of the protection afforded by the mandatory provisions of the law of your country of habitual residence. Where these provisions grant you more favourable rights than those set out in the Terms and Conditions, those provisions shall apply.

  1. What can you do if you believe that the Consultation is not in accordance with the Agreement and you are a Business Customer?
    • If you are a Business Customer (and do not have the status of a Business Customer with Consumer rights), we exclude our liability under the warranty pursuant to Article 558(1) of the Civil Code.
    • If you feel that the Consultation is not in line with the Agreement, please contact us and let us know what you expect.
      Please contact us by email regarding any complaints: info@fromgreytoglitter.com or by post: ul. Piotrkowska 27/18, 80-180 Gdańsk.
  2. Withdrawal from the Agreement
    Can you withdraw from the Agreement if you are a Consumer or a Business Customer with Consumer rights?
    • If, when entering into the Agreement, you agree to a Consultation taking place before the statutory withdrawal period expires (14 days from the date the Agreement is concluded), and we inform you that you will lose your right of withdrawal if the Consultation takes place within that period, and the Consultation does take place, then you will not be entitled to the right of withdrawal.
      ✦ Example.How does it work?
      Step 1: When you purchase a Consultation and tick the checkbox, you are giving your consent for our Consultation to take place within 14 days of the date of purchase, whilst also agreeing that you thereby forfeit your right to withdraw from the Agreement.
      Step 2: Our Consultation is taking place.
      Step 3: You do not have the right to withdraw.
    • You may use the traditional paper withdrawal form (attached as an Annex to these Terms and Conditions) or use the interactive withdrawal option, i.e. the Shop’s (the ‘Withdraw from the Agreement here’ button/function available on the Website), which allows you to return the goods conveniently.  Completing and submitting the interactive withdrawal form is equivalent to making a declaration of Agreement Withdrawal.  Once the interactive returns form has been submitted correctly, our system automatically generates and sends a confirmation of receipt of your notice of withdrawal from the Agreement to the email address you have provided. 

✦ Important information✦

You have the right to withdraw from the Agreement within 14 days of its conclusion if you are a Consumer or a Business Customer with Consumer Rights. Please note that if the Consultation takes place within 14 days of the conclusion of the Agreement, as agreed between us, such Agreement is deemed to have been performed and you are not entitled to withdraw from it.

  1. If you consent to the provision of services to you (the conduct of a Consultation) under the Agreement before the expiry of the statutory withdrawal period, you may withdraw from the Agreement within 14 days of its conclusion, but in such a case, we will deduct from the Fee refunded to you the value of the part of the Agreement performed up to the date of your withdrawal from the Agreement.
    ✦ Example.How does it work?Step 1: You are purchasing a Consultation package and ticking the checkbox, thereby giving your consent for the Consultation to take place within 14 days of the date of purchase, whilst also agreeing that you thereby forfeit your right to withdraw from the Agreement in respect of any Consultations taking place up to the date of withdrawal.Step 2: We are holding a Consultation.Step 3: You have the right to withdraw from the Agreement within 14 days of its conclusion.Step 4: You are exercising your right of withdrawal within the specified time limit. We will refund you the Fee, less the value of any Consultations that took place up to the date on which you withdrew from the Agreement.
  2. Please note that you will not be entitled to the right of withdrawal in the circumstances referred to above.
  3. Unless any of the situations mentioned above apply, you have the right to withdraw from the Agreement without giving any reason within 14 days of the date on which the Agreement was concluded.
  4. We will refund all payments received from you if you withdraw from the Agreement (unless we have performed part of the Agreement with your consent, in which case we will deduct the value of the part of the Agreement that has been performed). We will refund your payment using the same payment method you chose to pay for the transaction. You can let us know that you would like to request a different method of refund.
  5. How can you withdraw from the Agreement if you are a Consumer or a Business Customer with Consumer rights?
  6. You inform us of your decision by submitting a statement. You can send such a notice by post or email, or use the online withdrawal form. You can use the template we provide, but you don’t have to.
✦Contact details for submitting a withdrawal notice.Please contact us by email info@fromgreytoglitter.com or by post: ul. Piotrkowska 27/18, 80-180 Gdańsk.
  1. To meet the withdrawal deadline (14 days from the date the Agreement was concluded), please send us notice of your withdrawal before the deadline expires.
✦Example:How does it work?Step 1: You are withdrawing from the Agreement. Please send us an email notifying us of your withdrawal. You don’t need to give a reason. You can use the form attached to the Terms and Conditions to specify how you would like us to refund your money.Step 2: We confirm that we have received your notice of withdrawal.Step 4: We consider our Agreement not to have been concluded. 
  1. If you withdraw from the Agreement, we will refund all payments received from you, whether you are a Consumer or a Business Customer with Consumer rights. You will not incur any costs in connection with the method of refund.

Can you withdraw from the Agreement if you are a Business Customer?

No. If you are a Business Customer, the regulations do not require us to allow you to withdraw from the Agreement.

Alternative dispute resolution

What out-of-court dispute resolution options are available to you in relation to disputes between us?

If you are a Consumer, you may make use of out-of-court complaint and redress procedures; for example, you may:

  1. apply to a permanent consumer arbitration tribunal for a ruling on a dispute arising from the Agreement,
  2. apply to the provincial inspector of the Trade Inspection Authority to initiate mediation proceedings with a view to reaching an amicable settlement of the dispute between us,
  3. seek assistance from the district (municipal) consumer ombudsman or a non-governmental organisation whose statutory remit is to protect consumers,
  4. contact the national contact point, which provides consumers with information on out-of-court dispute resolution; as a consumer, you can seek its assistance. (The Polish contact point is located at Plac Powstańców Warszawy 1, 00-950 Warsaw; telephone number: +48 22 55 60 33; email address: kontakt.adr@uokik.gov.pl; further details can be found on the website https://polubowne.uokik.gov.pl/kontakt,7,pl.html),

Other matters: Term of the Agreement, Publication of Content, Moderation and Restrictions on the Publication of Content, Amendments to the Terms and Conditions, Personal Data, Links to Previous Versions of the Terms and Conditions

Term of the Agreement

How long does our Agreement last?

  1. Our Agreement shall remain in force for the period specified in the description of the Consultation (we specify the period during which the Consultation or Consultations covered by our Agreement take place). The Consultation should take place within a specified period following the conclusion of our Agreement, as set out in the product description. In the absence of any indication of the time at which the Consultation is to take place, it is agreed that the Consultation (or all Consultations included in the package) shall take place within 6 months of the date on which the Agreement is concluded. 
  2. You may withdraw from an Agreement that has been concluded for a fixed term and has not yet been performed by us, in accordance with the terms set out in the product description or, if this matter has not been specified, in accordance with the terms set out in this clause of the terms and conditions. In the case of a one-month Agreement, you may cancel such Agreement by giving 7 days’ notice. You can submit your withdrawal notice in writing, for example by sending it to our email address. The notice period for an Agreement concluded for a term of more than one month – up to and including six months – is 14 days, and for an Agreement concluded for a term of six months or more, it is one month. In the event of withdrawal (cancellation of the Agreement) for reasons attributable to you, in particular by giving notice of termination without stating grounds, we are entitled to retain an appropriate and reasonable sum, which will correspond to the value of the Agreement performed by us up to the date of termination, the costs incurred in connection with the performance of our Agreement, and compensation if you terminate this Agreement without valid cause. If you withdraw from the Agreement for a good cause, we will not reduce the refundable Fee by the amount of compensation; that is, we will reduce the Fee by the value of the work performed up to the date of termination of the Agreement and the costs incurred by us in connection with the performance of the Agreement. In the case of an Agreement relating to a Consultation, we do not provide a refund if cancellation is made less than 24 hours before the scheduled time. As per your request, we are providing the details of the settlement. We will refund the applicable portion of the payment to your bank account.  If you pay the Fee on a periodic basis, in the event of cancellation you are obliged to pay the Fee in respect of the part of the Agreement performed up to the date of termination, the costs incurred by us, and compensation, if we are entitled to such compensation in accordance with the terms set out above.

Amendments to the Terms and Conditions

Can we amend the Terms and Conditions if you are a Consumer or a Business Customer with Consumer rights?

  1. Yes. These Terms and Conditions may be amended; however, such amendments will only be binding on you if they relate to our Agreement and are made for valid reasons, i.e. changes in legislation, the introduction of new services, changes to the scope of our services, technological changes to our operations, organisational changes within our company, the issuance of decisions, or rulings by the relevant authorities, provided that they require us to make such changes.
  2. We will notify you of any changes to the Terms and Conditions by email or in writing, no later than 14 days before the planned date of the changes, so that you can familiarise yourself with them. We will wait for you to accept the revised Terms and Conditions by email or in writing.
  3. In such a situation, you may also withdraw from the Agreement with immediate effect. In that case, you must notify us by email or in writing that you are withdrawing from our Agreement.
  4. Can we amend the Terms and Conditions if you are a Business Customer?
  5. Yes. In such cases, we may amend the Terms and Conditions at any time in accordance with the applicable regulations.

How long do we process your personal data for?

  1. We process your personal data in our capacity as a data controller.
  2. Providing your personal data is voluntary, but necessary, for example, to create an Account or place an Order.
  3. You can find detailed information on how we use your personal data, for what purpose and under what terms, in our Privacy Policy.

Do we use Artificial Intelligence?

  1. Yes. As part of the Shop, we may use modern technologies, algorithms and automated tools. They are used to streamline the processing of enquiries, organise the Shop’s operations and ensure a prompt response to our customers’ enquiries. We may use Artificial Intelligence to create or optimise text, visual or informational content displayed in the Shop (e.g. descriptions or articles). Where content has been substantially generated or manipulated by Artificial Intelligence systems and could be mistaken for having been created by a human, we ensure that it is appropriately and clearly labelled as content generated by automated systems, in accordance with applicable legislation.
  2.  We ensure complete transparency regarding the solutions we use. Where an automated assistant (e.g. a chat bot) is used as part of the service on the Shop’s website, this interaction is clearly indicated so that you are aware that you are communicating with an automated system.  You always have the right to speak to a member of staff and may request that your matter be referred to our team, for example by sending an email to the address specified at the beginning of the Terms and Conditions.
  3. Artificial Intelligence-based tools are used solely for technical support and assistance. We do not take any decisions that have legal or financial consequences for you in a fully automated manner. Every key decision is ultimately reviewed and approved by a person.

Final provisions

  1. In matters not covered by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular the Polish Civil Code. However, the choice of Polish law does not deprive the Consumer of the protection afforded to them by the mandatory provisions of the law of their country of habitual residence.
  2. If you are a Business Customer owner, any disputes between us will be settled by the court with jurisdiction over our registered office.
  3. We may terminate the Service Agreement with 30 days’ notice for good cause, which we define as a change in the legal provisions governing the provision of electronic services by us, which affects the mutual rights and obligations set out in the Agreement between us, or a change in the manner in which services are provided caused solely by technical considerations.
  4. We may terminate the Service Agreement with 14-day notice period or refuse to allow you to continue using the Shop for valid reasons, in particular where you are in gross breach of the Terms and Conditions, i.e. where you breach the terms of use of the Website or the Shop.
  5. These Terms and Conditions and the Annexes thereto constitute a standard form Agreement within the meaning of Article 384(1) of the Civil Code.
  6. We record, safeguard, make available and confirm the key provisions of the Agreement we are entering into, Service Agreements by sending you an email confirming your Order and providing an active link to the Terms and Conditions within the body of the email.
  7. We will send proof of purchase to the email address you provided when placing your Order.
  8. We make the Terms and Conditions available free of charge on the Shop’s website.
  1. Links to previous versions of the Terms and Conditions

Shop Terms and Conditions effective from 29.06.2026

Definitions: We explain how we interpret the terms used in these Terms and Conditions

The Service provider, namely us – Aleksandra Górska, trading as Aleksandra Górska – From Grey to Glitter, with a registered address at 27/18 Piotrkowska Street, 80-180 Gdańsk, NIP 8442165392, REGON 200752060.

Shop, Website – a website available at: www.fromgreytoglitter.com 

Order form – a form used to place an Order in our Shop. To complete the form, you will need to add the Consultation to your Shopping Basket, select a payment method and provide the details required to enter into the Agreement.

You, the Customer – refer to a Consumer, a Business Customer, or a Business Customer with Consumer rights who enters into an Agreement with us.

Business Customer – refers to a legal entity or a natural person carrying on a business activity who purchases a Consultation and enters into an Agreement with us, where it is clear from the Agreement that it is directly related to the business activity you carry out and is of a professional nature for you.

Consumer – refers to a natural person who enters into an Agreement with us or any other agreement not directly related to their business or professional activities.

Business Customer with Consumer rights – refers to a natural person carrying out business activities who purchases Consultations that are directly related to that person’s business activities, but where the terms of the agreement indicate that said agreement is not of a professional nature for the entrepreneur (e.g. based on data regarding the scope of business activities available in the CEIDG).

User – a person visiting the Shop who is able to view the Content within the Shop, or a person who has posted Content on the Shop.

Consultation – is a service involving a Consultation with an expert, which takes place either in person or online, as described in the product details and at a time agreed with you. A Consultation Description and the gross Fees are available on the Shop’s website, as part of the product description.

Digital content – data produced and delivered in digital form, e.g. an e-book or an online course.

Digital service – a service that enables the creation, processing and storage of data, or access to such data in digital form, or a service that enables the sharing of data in digital form that has been uploaded or created by a consumer or other users of that service, or other forms of interaction using such data, e.g. software that enables you to manage your colleagues.

Fee – the remuneration, expressed in Polish zlotys and inclusive of tax, due to us in respect of the performance of the Agreement.

Sales document – an invoice or receipt issued in accordance with the Goods and Services Tax Act of 11 March 2004 and other relevant legal provisions, including a structured invoice issued via KSeF.

KSeF – the National e-Invoice System, which is used to issue, receive and store structured invoices issued by us to businesses in accordance with the Goods and Services Tax Act.

Structured invoice – an invoice issued using KSeF and assigned a unique identification number within KSeF.

Interactive withdrawal – a feature (e.g. a button) available on the website that allows you to submit a notice of withdrawal from the Agreement with a single click.

AI Act – Regulation of the European Parliament and of the Council (EU) 2024/1689 of 13 June 2024 laying down harmonised rules on artificial intelligence and amending Regulations (EC) No 300/2008, (EU) No 167/2013, (EU) No 168/2013, (EU) 2018/858, (EU) 2018/1139 and (EU) 2019/2144, and Directives 2014/90/EU, (EU) 2016/797 and (EU) 2020/1828 (the Artificial Intelligence Act).

Artificial intelligence – as defined by the AI Act – is a machine system that has been designed to operate with varying degrees of autonomy and which, once deployed, may demonstrate the ability to adapt, and – for the purposes of explicit or implicit objectives – to draw conclusions from the input data received as to how to generate outputs, such as predictions, content, recommendations or decisions, which may affect the physical or virtual environment.

European Accessibility Act (EAA) – Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services.

Electronic Service – a service provided by electronic means, within the meaning of the Act of 18 July 2002 on the provision of electronic services (consolidated text: Journal of Laws of 2024, item 1513), on your behalf by us via the Shop’s website.

Technical Requirements –  these are the minimum technical requirements that must be met in order to interact with the ICT system used by the Shop, including the conclusion of a Service Agreement or an Agreement, namely:

  1. a computer, laptop or other multimedia device with internet access;
  2. access to email;
  3. The customer must have a valid/active email address and, in certain cases, a keyboard or other pointing device that enables them to complete electronic forms correctly;
  4. access to a modern web browser: Mozilla Firefox, Internet Explorer, Opera, Google Chrome, Safari.

Agreement – this is our Agreement, under which we provide you with a Consultation. We conclude the Agreement via the Shop or by other means, in particular by you sending an Order to our email address and paying for the Order you have placed. Under the Agreement, we undertake to carry out the Consultation, and you undertake to pay the Fee. The Agreement is concluded as soon as we send confirmation of acceptance of the Order.

Service Agreement – the agreement concluded between us, the subject matter of which is the provision of Electronic Services made available via the Shop, on the terms set out in the Terms and Conditions.

Order – is a declaration you make to us via the Order Form. In it, you inform us of your wish to enter into a Distance Sales Agreement using means of distance communication (the Shop’s website) and submit an offer to enter into an Agreement for Consultations. As part of the Order, you provide us with the information necessary to conclude the Agreement.

The Shopping Basket – is an Electronic Service made available to you, which allows you to place an Order, including entering discount codes that reduce the Fee in accordance with the terms set out in separate agreements/terms and conditions, and to view a summary of your Order.

Promotional Offers –  these are special Termsand Conditions for entering into an Agreement offered byus at a specific time, which you can take advantage of in accordance with the terms set out by us, e.g. a reduction in the Consultation fee.

The Consumer Rights Act – this is the Act of 30 May 2014 on consumer rights (consolidated text: Journal of Laws of 2024, item 1796.)

Terms and Conditions – this is the document you are reading. In these Terms and Conditions, we set out the rules governing the conclusion of the Agreement and the provision and use of services, including Electronic Services, made available by us via the Shop. In these Terms and Conditions, we set out your and our rights and obligations.

Initial Fee –  this is the first Consulting Fee at which the Consultation appeared in the Shop.

The Lowest Fee in the 30 days prior to the Fee reduction – this is the lowest fee at which the Consultation was available in the Shop during the 30 days prior to the Fee reduction.

Promotional Fee – this is a reduced Consultation Fee in the Shop following the launch of a promotion by us.

🖇️Annex 1. Withdrawal form

AGREEMENT WITHDRAWAL FORM

Consumers and Business customers with Consumer rights are entitled to withdraw from the Agreement. The form provided is a template. Failure to use this form does not affect your right to withdraw from the Agreement.

The service provider (we): Aleksandra Górska, trading as Aleksandra Górska – From Grey to Glitter, with a registered address at ul. Piotrkowska 27/18, 80-180 Gdańsk, NIP 8442165392, REGON 200752060.

I hereby give notice that I am withdrawing from the Consultation Agreement

Name of the Consultation, Order number: ___________

Gross Fee: ___________

IDENTIFICATION DETAILS:

First name and surname: ___________

Date of conclusion of the Agreement: ___________

Refunds are processed using the same payment method you selected when purchasing the Consultation on our Shop website. If the payment was made by a method other than bank transfer and you would like the refund to be paid into your bank account, please provide the bank account number to which the refund should be made below: _________________________________. 

 _________________________________

signature and date

Information on the processing of personal data in connection with withdrawal from the Agreement:

Please note that the personal data provided in this form shall be processed for the purpose of handling the Agreement withdrawal process. The data controller for the data provided in the form is Aleksandra Górska, trading as Aleksandra Górska – From Grey to Glitter, with a registered address at ul. Piotrkowska 27/18, 80-180 Gdańsk, NIP 8442165392, REGON 200752060.

In connection with the handling of the Agreement withdrawal process, data may be processed by external parties involved in this process, such as an accountancy firm. We retain the form for the period necessary to complete the Agreement withdrawal process and to handle any potential claims arising from the withdrawal. In relation to the processing of the personal data contained in the form, you have the following rights: the right to request access to your data, to have it rectified, erased or its processing restricted, as well as the right to lodge a complaint with the President of the Office for Personal Data Protection. Providing your details is voluntary, but necessary to process your withdrawal from the Agreement.

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